This Privacy Policy describes how Ernesto Pay LLC (“Ernesto Pay,” “we,” “us”) collects, uses, shares, and protects the information of Workers and Clients who use the Platform. By using Ernesto Pay, you agree to the practices described in this document, together with our Terms of Service.
This policy applies to the ernestopay.com website, public Worker profiles, and any interaction with our services. It does not apply to third-party sites or services linked from the Platform, including Stripe, whose own privacy policy governs the data it processes directly.
| Category | Specific Data | From Whom |
|---|---|---|
| Identity and profile | Name, photo, occupation, city, workplace (optional) | Worker |
| Account | Email, password (or authentication credentials), preferred language | Worker |
| Platform usage | Public profile visit history, QR/link interactions, device and browser metadata | Worker and Client |
| Communications | Support messages, contact emails, survey responses | Worker and Client |
| Transactions (metadata, non-financial) | Recognition amount, date, Client’s name (if voluntarily provided) | Client, visible on Worker dashboard |
Ernesto Pay never receives, sees, or stores: Social Security Numbers (SSN) or EINs, full bank account or card numbers, identity verification (KYC) information, or any other sensitive financial data. All of this is collected and held directly by Stripe, Inc. during the Stripe Connect onboarding process, under Stripe’s own Privacy Policy (available at stripe.com/privacy).
Operate and maintain the Worker’s public profile and the Recognition flow.
Process the annual membership and facilitate communication with Stripe for payment processing.
Send transactional notifications (confirmation of a Recognition received, membership renewal reminders).
Respond to support requests and resolve disputes or content reports.
Analyze aggregate Platform usage to improve the product (internal analytics, without sale to third parties).
Comply with legal obligations, including valid requests from competent authorities.
| Recipient | What Ernesto Pay Shares | Purpose |
|---|---|---|
| Stripe, Inc. | Name, email, and the data the Worker enters directly in the Stripe Connect flow | Payment processing, identity verification, tax compliance |
| Infrastructure providers (hosting, database) | All data stored on the Platform, under confidentiality agreement | Technical operation of the service |
| Legal authorities | Specific information under valid legal request (subpoena, court order) | Legal compliance |
| Clients visiting the public profile | Worker’s photo, name, occupation, and workplace (information already public by profile design) | Core function of the Platform |
Ernesto Pay does not sell personal information to third parties for advertising purposes.
We retain Worker information for as long as their account remains active, and for a reasonable additional period after deactivation to comply with legal, tax, and dispute-resolution obligations (generally up to 7 years for transaction-related records, consistent with standard tax retention practices). Workers may request early deletion of data not subject to mandatory legal retention.
Depending on your state of residence, you may have the right to:
Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information, subject to legal retention obligations.
Opt out of the “sale” or “sharing” of personal information (Ernesto Pay does not sell data, so this right does not currently apply in practice).
Request a portable copy of your information in a structured format.
To exercise any of these rights, contact legal@ernestopay.com
If you reside in California, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you additional rights over your personal information, including the right to know what categories of information we collect (detailed in Section 2), the right to request deletion, and the right not to face discrimination for exercising your privacy rights.
Categories of information collected from California residents in the past 12 months: identifiers (name, email), commercial information (Recognition history), and approximate geographic information (city). Ernesto Pay does not sell or share personal information as defined by the CCPA’s definitions of “sale” or “sharing.”
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, or alteration, including encryption in transit and access controls. However, no system is completely secure, and Ernesto Pay cannot guarantee the absolute security of information transmitted over the internet.
The Platform is not directed to individuals under 18 years of age, and we do not knowingly collect personal information from minors. If we become aware that a minor has provided personal information, we will remove it from our systems.
Ernesto Pay may use cookies and similar technologies to maintain the user’s session, remember language preferences, and analyze aggregate Platform usage. Users may configure their browser to reject cookies, although this may affect Platform functionality.
By accepting this Privacy Policy and the Terms of Service, the Worker expressly consents to receive disclosures, notifications, and documents (including payment confirmations and related tax documents) electronically, rather than on paper, in accordance with the Electronic Signatures in Global and National Commerce Act (E-SIGN Act).
This consent must be granted again every twelve (12) months, together with the annual membership renewal. The Worker may withdraw it at any time from their account settings or by writing to legal@ernestopay.com. Because the Platform operates exclusively through electronic communications, withdrawal blocks access to the account immediately, without affecting the validity of prior communications or the Worker’s control over funds already credited to their Stripe account. Ernesto Pay keeps a record of every grant and every withdrawal as audit evidence.
Information is processed and stored primarily on servers located in the United States. If you access the Platform from outside the U.S., your information will be transferred to the United States for processing in accordance with this policy.
We may update this Privacy Policy from time to time. Material changes will be notified at least 15 days in advance by email or via an in-Platform notification. Continued use after the effective date constitutes acceptance of the updated policy.
For questions about this Privacy Policy or to exercise your data rights, contact: legal@ernestopay.com